FAQ - Frequently asked questions

When will I see my invoices?
You will see your invoices as they are raised.

I have accounts in different currencies, can I still use batch?
Yes, batch is multi-currency. We accept Sterling, EURO and US Dollars.

I am going on holiday for a few weeks and will miss next month deadline for batch, what can I do?
Click on the "Future Period Summary", these are the invoices due in the coming months. You can authorise them now, in the knowledge that no money will leave your account until those invoices are due for payment.

How do I raise a claim on batch?
Click here for detailed instructions.

What is a user profile and how does it help me?
Batch has developed a smart way to link between Batch and other online services like PubEasy, Returns and Nielsen.
If you are an existing Batch web user you may have seen a new menu item, Maintain User Profile. As well as Launch PubEasy, Launch Returns and Launch Returns.
This allows you to safely store log in information for all services which means once you are logged on to Batch you are automatically logged on to the other services as well. You will notice that the ISBN, Order Reference and Invoice Number are all hyperlinks that you can click on. If you click on Order Reference, another small window will pop up with a list of other services.
Click on the service you want to link to and you will be put through to that site. If you had clicked on PubEasy then you would be sent to the PubEasy site, you will be logged on automatically and a search will be performed on the Order Reference. This could be used to show you what is still outstanding on that order reference for example.
You can also link to these other services whilst you are viewing the details of an invoice. View the details of the invoice by clicking on the invoice number from the summary page.

Follow these instructions to enable the service.

  • * Click on Maintain User Profile
  • * Enter you Batch login details in the relevant boxes. (You must enter your Batch details before you enter anything else).
  • * Click on update which is immediately below the three text boxes.
  • * Then you can enter your login details for other services. Make sure you click on update after you have completed the details for each service.
  • * You can now use the links.
  • * Although this appears to be part of the normal Batch site all the data is held in a separate secure area that can only be accessed by the web service. Only you, the user, can view your own details.
If you have any comments on how this feature works or improvements that could be made then please let us know.

Will batch save me money on bank charges?
Most definitely yes! Because you only need to make one payment to batch, no matter how many suppliers you wish to pay.

How do I make my payments to batch?
If you are in the UK we will Direct Debit you on the last working day of the month.
If you are in Ireland we can Direct Debit you on the last working day of the month only for the payments you are making in Euros, for your Sterling payment you will need to send your payment in cleared funds to arrive no later than the day before the last working day of the month.
If you are in any other country, please follow this link

Can we use batch to integrate with our accounting package or stock control system?
Yes, this is an area where we can help whatever your systems and will be delighted to have an informal discussion to see what we can do. Batch has developed BIS software that links batch to Sage Accounting system enabling you never to have to key in another invoice!

Can I use batch for copy invoices?
Yes, you can print out any invoice directly from the batch website. You will also have a complete record of all transactions for each supplier.

E-mail: mail@batch.co.uk