BatchLine search issue

We are aware of, and apologise for, the issues currently affecting the BDS search. We are overhauling this service and will have news very soon. In the meantime if the BDS search is not working for you, you can continue to use Nielsen by clicking the down arrow on the title search button and selecting 'Nielsen Bookdata Online'.
 
If you need to report any kind of fault, please send us an email making sure you put the shop name and a short description of the issue in the subject heading.

In spring 2020, the Bertline system software was transferred from Bertrams to Batch where we're working hard to ensure that users can enjoy a continuity of service. We have secured a reliable source of information so booksellers have the most accurate and trusted book data at their fingertips, and have established links to the Gardners price and availability function.

We have recruited Martin Beach and a developer from Bertrams to provide system support for booksellers. In addition, we have managed to secure the Clickatell SMS service and the valuable Gift and Loyalty Card data. The latter has been developed into a simpler service that can be accessed 24/7 via the Batch website. We have also created a Bertline User Group on Facebook, which allows booksellers to share hints and tips to using the system. Having safe-guarded the Bertline software, we are now working to improve the system in conjunction with a number of key UK booksellers.

Reports and guides

Please note that these are the original Bertline documents and have not yet been updated with BatchLine screens.
Bertline 10 Quick Start Guide
Bertline reports print to file formats
Creating custom catalogue
* Hire a Koamtac 100 scanner from us
Info for new shops 
Standard kit listing and prices

Over the coming months we will be renaming the old Bertline service 'BatchLine POS', which better reflects what we hope to achieve by purchasing the service. The rebranding of the system will be included in future system updates. We will be issuing new Terms and Conditions for all BatchLine POS users to reflect the change of ownership to Batch and the updated process for invoicing for support. From 1 January 2021, all support charges will be raised as a monthly invoice for payment via Batch and will be taken using the existing Direct Debit process.

General IT Support

Batch will continue to provide support for BatchLine POS, but we will not be able to provide general IT support. However, you can find a list of recommended products in the 'Reports and guides' box, left. 

Trouble-shooting

Installation instructions for the Bertline 4.23 update (October 2020)
* Find Suppliers' GLNs here.
Open Bravo receipt printer and till errors - may affect scanners

Contact

Batch Ltd
6 Bell Yard
LONDON
WC2A 2JR

Email: mail@batch.co.uk

Tel: +44 (0)20 7421 4660
Fax: +44 (0)20 7430 9559

 

 

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