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How to Make Claims on Batch

Using the Claims function on Batch Payments

Are you making the most of the Claims function that we offer? Using Claims is a great way to inform a supplier of a problem you may have with an invoice or a delivery. Because Claims are sent electronically, there is no need to phone or fax the supplier and you will have a permanent record of your request. Later on, if a credit controller wants to know why part of an invoice is unpaid, he or she can check on Batch and doesn’t need to contact you. In practice, booksellers who use the Batch Claims facility tell us that their claims are responded to much sooner than they used to be.

How it works:

  1. Log on to Batch Payments and choose ‘Transactions Processing’.
  2. Click on ‘Claim’ in the right-hand column to open a copy of the invoice.
  3. Choose the reason for your Claim from a drop-down menu.
  4. Click ‘Validate’ to create the Claim then ‘Confirm’.

The system allows you to inform the supplier of an issue and gives them time to deal with it before that particular items becomes due for payment. It also creates a record that the supplier has been told of the problem. For more information, download our guide to Using the Claims Function or contact us at