Why should I use Batch Returns?
Batch Returns operates 24/7 and you will get your responses much faster than if you rely on contacting your rep or the supplier directly. Plus you will have an electronic record of all transactions. Visit our Returns page for more benefits.
How much does it cost to use Batch Returns?
There is no charge for booksellers to use Batch Returns.
What technology do I need to use Batch Returns?
All you need is an ADSL connection and web browser Google Chrome or Internet Explorer 8 or above (other browsers are not supported). The Batch website can also be accessed from an IOS or Android Smart phone.
I've been asked for a username and password. What are these?
Customers are asked to set their own user name and password when completing the registration form for Batch Returns. Please choose a strong password and keep it safe. At present, separate login details are required for Batch Payments and Returns, but we will shortly be launching a login portal using LDAP technology (Lightweight Directory Access Protocol) to provide single entry access to the Batch system.
How quickly can I start using Batch Returns once I have registered?
Once the registration form has been completed, we will pass your details to the suppliers. It normally takes about 48 hours (excluding weekend and bank holidays) for them to get back to us. We will contact you by email as soon as your account has been enabled.
Which suppliers can I deal with through Batch Returns?
A list of all suppliers on Batch Returns and Batch Payments can be found here.
I want to do a return for a supplier not listed, can you help?
Let us know and we will contact them on your behalf. You can also speak to the supplier directly and encourage them to join Batch Returns.
Why can I only find ‘Overstock’ as a reason for a return?
Some suppliers only allow overstocks through Batch. You will need to contact the supplier directly if the return is for another reason.
Do I need to complete the confirmation message?
Yes! Once approval has been given by the supplier, the actual quantity of products being returned must be confirmed. Quantities can only be adjusted downwards. If more books are returned than have been approved, then it is likely that a credit will only be raised for the approved number. A new request should be raised for any additional quantities to return.
I have confirmed the request, but forgotten to print the labels.
From the 'Search' tab, search by 'Request#', 'Customer Reference' or 'RAN', to list any matching authorisations. Click on the required RAN in the Search Results to show the Confirmation screen from where the labels or a picking list can be printed.
I sent a request recently, but I have not received a reply. Should I resend it?
If a reply hasn't been received within 24 hours, you should contact the supplier directly. Any technical issues involving Batch will be announced on our website and on Twitter @batch_services.
I have sent the same request twice. What can I do?
When the Authorisations come back from the supplier, confirm one of the Authorisations with all ‘Qty Confirmed’ values set to zero. Use the 'Set All Quantities to...' button to do this.
Can I view a list of requests for a specific supplier?
From the 'Search' tab, search by 'Supplier'. This will show all the requests for this supplier and their status. The list can be restricted further by selecting a 'Status' in the search criteria.
When I try to create a label, I get an error: ‘This label is no longer available’.
To resolve this, log out of Batch Returns and log back in again or press Ctrl F5 to refresh the browser and the labels should be available by searching for the required RAN and going to the Confirmation screen from where the labels or a picking list can be printed.
In my outbox there is a date in the Last Updated column and I can't start a new request for that supplier.
A request has been started for that supplier, but it hasn't been sent. You need to complete that request before starting another one for the same supplier.