Fast, efficient, secure

If you have changed your bank details we will need a new direct debit mandate in order to update your records. You can download the form here: DD-sterling.pdf

To ensure the update is processed in time, please return the completed mandate to us by the 14th of the month. This allows us to submit it to the bank for the current month’s payment cycle.

If you missed the authorisation date, no payments will be taken that month. Anything you authorise after the authorisation date has passed will not be processed until the next authorisation period. 

There may be occasions where we are unable to collect a payment you have authorised, for example, if there were insufficient funds in your account or if your bank details have changed and you haven’t informed Batch. As our system is automated, payments are sent to publishers in good faith, with the expectation that the corresponding direct debit will be successfully collected.

If a payment fails, Batch reserves the right to request the outstanding balance directly from the bookseller. If we are unable to recover the payment, we are legally obliged to inform the relevant publishers that the payment has not cleared. This may result in your account being placed on stop by the publisher.