Payments

If you have changed your bank details we will need a new direct debit mandate in order to update your records. You can download the form here: DD-sterling.pdf

To ensure the update is processed in time, please return the completed mandate to us by the 14th of the month. This allows us to submit it to the bank for the current month’s payment cycle.

If you missed the authorisation date, no payments will be taken that month. Anything you authorise after the authorisation date has passed will not be processed until the next authorisation period. 

There may be occasions where we are unable to collect a payment you have authorised, for example, if there were insufficient funds in your account or if your bank details have changed and you haven’t informed Batch. As our system is automated, payments are sent to publishers in good faith, with the expectation that the corresponding direct debit will be successfully collected.

If a payment fails, Batch reserves the right to request the outstanding balance directly from the bookseller. If we are unable to recover the payment, we are legally obliged to inform the relevant publishers that the payment has not cleared. This may result in your account being placed on stop by the publisher.

If you have a direct debit set up for Batch Payments, the payment will be taken on the last working day of the month. To ensure that your selected transactions are paid, you must authorise these by the stated authorisation date. (Authorisation and payment dates are displayed on the header of your Batch Payments account.) Please take care only to authorise the transactions that you wish to pay, as once the cut-off date has passed, the system cannot reverse any authorisations made by booksellers paying by direct debit.

Once authorised:

• Payment will be collected from your account on the last working day of the month.
• Publishers will be paid on the same day.

Please ensure that sufficient funds are available in your account to avoid failed payments.

You can open up each bookshop in separate tabs to view all your accounts. Click on 'My Sites' next to your name in the top right-hand corner, find the shop, right click on the 'Payments' button and select 'Open Link in New Tab'. You can then go back and forth between the accounts.

We have a user guide with step-by-step instructions that you can refer to. We would also be happy to set up a virtual training session. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. stating your bookshop name and 'Batch Payments training request' in the subject line. One of our team will then be in touch to arrange a call.