Payments

If you have changed your bank details we will need a new direct debit mandate sent to us. This can be found in the link here: DD-sterling.pdf

We will require the completed mandate by the 14th of the month to ensure that this can be processed with the bank for that month.

If you missed the authorisation date, no payments will be made this month. Anything you authorise after the authorisation date has passed will not be processed until the next authorisation period.

There may be occasions where you do not have enough funds in your account or you may have changed bank details and not informed Batch. In these cases we won’t be able to take the payment that you authorised. As the system is automated, the payments will have been sent to the publishers on the trust that the direct debit will be taken. If the payment has failed, Batch have the right to request the funds from the bookseller for this failed balance. If we are not able to recover this payment from you, we are legally bound to publishers to inform them that the payment has not cleared. This could result in the publisher putting your account on stop.

If you have a direct debit set up for Batch Payments, the payment will be taken on the last working day of the month. You will need to authorise the transactions you wish to have paid via Batch by the authorisation date. Ensure you only authorise the transaction(s) you want to pay as the system cannot reverse this after the cut off. Payment will then be taken on the last working day of the month. Payment to publishers will be paid on the same day.

Please ensure that there are enough funds in your account for the payment to be taken. Authorisation and payments dates are displayed on your Batch Payments account.

You can open up each bookshop in separate tabs to view all your accounts. Click on 'My Sites' next to your name in the top right-hand corner, find the shop, right click on the 'Payments' button and select 'Open Link in New Tab'. You can then go back and forth between the accounts.

We have a user guide with step-by-step instructions that you can refer to. We would also be happy to set up a virtual training session. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. stating your bookshop name and 'Batch Payments training request' in the subject line. One of our team will then be in touch to arrange a call.