What should I do about returns to Bertrams?
Our advice regarding returns to Bertrams is to hold onto them until you know whether you will get a credit. Do not worry about your allowance at this time.
If the returns were purchased directly from a publisher, then you can use the Batch Returns system to request a return authorisation. We will do everything we can to help, but our role at the moment is to secure the Bertline software, the loyalty card and gift card programmes.
My Bertline issued an error message which stated the SMS notification was not sent.
Clickatell SMS service, the messaging service within the Bertline system that informs customers when their orders have arrived, is no longer supported by Bertrams. Clickatell could issue a new password but, unfortunately, the current Bertline software will not accommodate this password. At Batch, we are working on an update to the software, which will be released shortly. As soon as it is available, we will make an announcement.
Can I send orders to Gardners via Bertline?
Yes - you can use Bertline to place orders with all your suppliers. To do this, click Edit and fill in your logon name and password (you will need to ask Gardners for those), change the FTP URI to gateway1.gardners.com and make sure the default transmission method is set to Internet (TCP/IP) then click Save.
If you have orders waiting to be sent to Gardners, you will have to edit those and change the transmission method because the default only affects newly created orders. The other settings on this page should be OK.
The only other thing you might need to check with them is whether they have the correct SAN/GLN for you. This can be found in Back Office > Maintenance > System Config on the address tab (the bottom right). These identify your shop in electronic orders you send, which is why it's important they are correct.
We would recommend (although Gardners will probably suggest it anyway) sending one order and making sure Gardners receive it okay before sending any more.
How do I get rid of a Gardners order on the screen once books have been delivered?
If the order doesn't appear with an A in the Ack column, then you should just be able to delete it. If it has got an A, then you will be told that the order is being/has been transmitted if you try to delete it. In this case click the Abandon Ack option.
Doing this will change the A to an F then enable you to move to the On Order option on your right click menu.
If you click this, you will be warned that it will move the order to On Order without actually sending it. Click OK to that, then you can go to the On Order tab and delete the order if you're sure you received all of it. If you have only received part of it, then delete just the lines you've received.
Can Batch help me with my stocktake?
Batch will not be offering a stocktaking service, but the instructions from Bertline (below) will help you. However, please note that the instructions to contact the Bertline Help Desk and to return the KDP scanner to them will no longer apply because you will need to have your own scanner. The model used by Bertline was the KDC100 by Koamtac.
Always make a backup before you start and check with your accountant for any new requirements they may have regarding stocktakes.
Bertline installers recommend KDC scanners. The software for these can be found at https://koamtac.com/wp-content/uploads/KTSync_Driver_Installer_V224.zip. Allow permission for the driver install when you are asked. It should be set up to download data as a Text file, not Excel which is the default. Also untick 'Application data' and tick 'Delete data after download' and 'Burst mode'.
If you do a stocktake with a keyboard scanner you need to scan directly into a Bertline ISBN list (or text file on a laptop) and then do a 'Send To, Stock Take'. Be careful to process each file once and only select 'Clear stock take data' for the 1st category and process 'No' on the last category selecting 'Full Stock Take'.
Download full instructions here:
Using a KDC scanner
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