Payments

Open - no action has been taken on the transaction.

Authorised – authorised to be paid when the transaction becomes due.

Cleared – the transaction has been paid through Batch in a previous month.

Not paying (formerly 'Manually adjusted') – the transaction has been marked that it will not be paid through Batch (this status can be reversed to Open if necessary).

One of the parameters is either missing, in the wrong format or is a duplicate. A quantity number must be present and the date must be inserted as DD-MMM-YYYY. The system will not allow the same invoice or credit note number to be inputted more than once so, if a reference needs to be re-used, add something to the original transaction number to make a new one, for example 123456/a.

If a bookseller’s Direct Debit fails, the supplier will be notified but will still receive the full amount from Batch. We will give the bookseller a short amount of time to make up the shortfall. In those rare instances where a bookseller still fails to pay, the supplier will receive five working days' notice that the money must be returned to us. (Check your contract for details.)