Batch - Returns

Yes. Go into the detail of the request by clicking the 'Authorise this request' button, then click on the printer icon near the top right of the page and you will see two links to download in CSV or Excel format.

As the supplier, you make all the decisions about what can and can't be returned. Our role is to simplify the process.

You need an ADSL connection and web browser Google Chrome or Internet Explorer 8 or above. (Other browsers are not supported.) The Batch website can also be accessed from an IOS or Android Smart phone.

This means you have one or more lines in your authorisation that are missing important information. A warning icon is shown to the right of any such line. Hover over the warning icon to find out what the problem is and how to fix it. Sometimes you won't see warning icons because the problem lines are further down the list and not on the screen. You can view all warnings together at the top of the list by clicking on the 'Warnings' heading in the grid.

Batch is at the forefront of returns technology and we strive to provide state-of-the-art solutions. We put any announcements on Twitter in the first instance, and follow up with emails and messages on our website. Keep an eye on @batch_services for new developments.

We hope most questions will be answered here, but if you still have problems please This email address is being protected from spambots. You need JavaScript enabled to view it.. Sending us an email will give you the quickest response.

If you are refusing the whole request, click on the 'Refuse All' button followed by 'Send'. There is no need to do anything else.