Returns

If I run out of time, can I save what I have already done?

Yes. Click 'Save Changes' and return to the authorisation later.

Some books on a request need to be returned and some are to be destroyed. How can I do that?

Use the check boxes to select those lines you want returned and send the Authorisation with one RAN, selecting the correct message code. Then go back to the 'Outstanding Requests' tab and create another Authorisation against the same request. Only the unauthorised lines will be showing. You can repeat this process as many times as required

I would like to contact a bookshop about a request. Where can I find their contact details?

All the bookshops using Batch Returns are listed on the 'Booksellers' tab. Click on a bookshop's name to see full contact details.

A bookseller says a request has been sent but I can't see it.

Go to the 'Search' tab and enter whatever criteria you have. You can do advanced searches based on more than one criteria.

 

 

Contact

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6 Bell Yard
LONDON
WC2A 2JR

Email: mail@batch.co.uk
Switchboard: +44 (0)203 832 2430
Fax: +44 (0)20 7430 9559

BA Group

Essential information

Quick Links

The Booktrade Charity (BTBS)

Books Are My Bag

Backing the Book

Industry Links 

   

 

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